analytical skills to: interpret and apply legislative requirements pertaining to disability access interpret the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment interpret how the full range of environmental barriers impacts on people with disabilities (who may have any of many impairments) evaluate the provision of access in relation to legislative requirements application skills to: apply relevant codes of practice and other legislative requirements to work processes apply and adhere to all OHS regulations, policies and processes in the workplace apply disability awareness to work processes maintain knowledge of current codes, standards, regulations, practices and industry updates communication skills to: explain clearly information on issues relating to the provision of access identify client needs consult effectively with clients and colleagues impart knowledge and ideas through oral, written and visual means respond to customer service expectations interpersonal skills to: relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities provide advice in a sensitive and appropriate manner facilitate change for greater awareness of disability access analyse own work practices and process outcomes critically adapt to new workplace situations literacy skills to: assess and use workplace information read and understand instructions concerning OHS at client's premises read and record data organisational skills to: prepare and administer documentation implement organisational policies and procedures respond to customer service expectations prepare contracts and meet contractual obligations problem-solving skills to: develop appropriate strategies for addressing areas of access non-compliance report-writing skills to: prepare an access report on the provision of services to meet the contractual requirements of the client prepare an access report on the provision of services that meets organisational requirements research skills to: source information to assist in developing potential solutions to the provision of appropriate access teamwork skills to: work effectively with other people technical skills to: advise on strategies to overcome aspects of non-compliance facilitate group processes to identify strategies to address non-compliance encourage and facilitate planning processes provide guidance during the change-management process technology skills to: apply information technology and computer skills to prepare working documentation and reports. |